Learning Session Description


A revolution in learning.The evolution of you.

Learn the most in-demand business, tech and creative skills taught by industry experts.

Learn the most in-demand business, tech and creative skills taught by industry experts.

Elaboration of TLSSE:

T=Theory of Constraints fundamentals,

L=Lean Six Sigma

S= Six Sigma

S= Sales

E= MS Excel Basics

TLSSE are the discipline of planning, executing, and managing a process and/or team to achieve a desired goal. It is a skill that is applicable in almost all industries, and regardless of the business function. Whether you are from HR, logistics, marketing, engineering, and the like, project management is that one skill that gives you a bird’s eyeview of a project-

-is it meeting the allotted budget? Is it on track to deadline? Are we hiring the right people for the project? How much are we expecting to earn from this endeavor?

Sharing , Learning and Educating



Smart and effective project managers know how to plan and draw upon their resources to make the most effective decisions. They are also powerful motivators and are able to inspire the best performances from their team members to achieve the project objectives. Learn how you too can leverage on the essential tools and techniques to master the art of project management from this insightful programme.

In the globalized market, nothing beats the company with employees that are well equipped not only to delight their customers, but more importantly on how to handle customer complaints effectively, and deal with difficult people and situation proactively. This learning session aims to equip the participants with useful set of skills in dealing with and managing complaints, difficult people, customers and officemates alike.

Customer Experience Strategies (CES) encompass all customer touchpoints across the organization. From product or service awareness and discovery, to employee interaction and negotiation, to the purchase and use of products or services, customers use their experience to sum up and gauge their satisfaction level which can result to either customer loyalty or disgust. This learning session aims to equip participants with the skills to understand your clients’ needs, to come across as reputable and trustworthy professionals, and to deliver excellent service to your clients so as to retain them as highly delighted customers.

Learning Session Objectives:

The specific objectives of this unique fun-filled learning experience are;

  • Creatively Deliver Faster and Better Service;
  • Effectively Connect With Customers and Ensure Delightful Customer Experience;
  • Build Your Credibility with Customers and Add Value to Your Organization; and
  • Encourage Repeat Business;
  • Understand why customers complain and how to manage their expectations;
  • Find new and effective techniques of handling different types of complaints;
  • Gain confidence when face with a difficult person or situation;
  • Turn a complaint into a positive customer experience;
  • To appreciate the value of TLS regardless of your business function in the company;
  • To apply TLS skills in planning, organizing and executing projects; and
  • To learn strategies and tactics in moving team members and decision-makers that will influence the success of your project.


Key Benefits for Attending this Learning Session:

In this session, your organization will be able to:

  • Inspire Optimism and Passion at Work Among Employees
  • Develop Solution-Focused Employee
  • Enable employees to effectively deal with different personality types
  • Equip the participants with useful set of skills in dealing with difficult people and situation
  • Make organizational leaders more effective in handling people at work.
  • Plan projects effectively.
  • Execute projects on time and on budget;
  • Managing and influencing Project Teams and stakeholders;
  • Identifying and controlling Risks defensively; and
  • Monitoring and meeting KPIs;

In this session(s), participants will be able to:

  • Anticipate and understand clients’ needs and deliver their expectations.
  • Demonstrate ways to become reputable and trustworthy professionals.
  • Deliver excellent service to your clients so as to retain them as highly delighted customers.
  • Learn useful set of skills in dealing with and managing complaints
  • Effectively deal with difficult people, customers and officemates alike
  • Assess difficult situations and proactively come up with solutions
  • Develop coping strategies after dealing with angry customers

Learning Session Outline:

A. Secrets to a Strong Foundation of Excellent Service 
  • Understand How Excellent Customer Service Increases Income and Upholds Organizational Health
B. Delighting the Internal and External Customer
  • Recognize the Two Levels of Customer Service
C. Managing Customer Expectations
  • Save Time and Reduce Stress by Focusing on the Top Two Expectations of Customers
D. Words, Whisper, and the World Wide Web
E. This session shall mix both theory and group exercises in ensuring that participants fully appreciate the value of TLS  in their careers and personal lives.
Understand the Power of Words, the Social Media and the Use of Persuasive Language Patterns.
Learning Session Process:
This session will utilize a variety of proven adult learning techniques to ensure maximum understanding, comprehension and retention of the information presented. This includes discussions, presentations and mini-exercises.
Learning Session Outline:
A.  Understanding why People Complain
  • 4 Types of People Who Complain

B.  5 Steps to Strategic Complaint Management 

  • Complaints as Performance Indicator

C.  Effective Ways of Getting Customer Feedback

  • Winning Back a Lost Customer

B.  Dealing With Anger

  • Dealing With Angry People and an Angry Self
Learning Investment:
Learning Investment for this 40 to 60 hours  Learning Session
Regular Rate : ₹ 700 + 15 % Service Tax
 Reserve your seats NOW and SAVE rs. 1,500
(Pay on or before Decemmber 29, 2016)!
Super Saver Rate:
P 5,75 + Service Tax
(Pay on or before December 31, 2016)
 Early Bird Rate: ₹ 5,75 + VAT (Pay on or before 1st December 14, 2016)
Regular Rate: ₹ 7,00 + Service (Starting July 16, 2016)
A “Fun-filled” learning experience,
complete with Learning Manuals, certificates and freebies! plus…
AM Snacks, Sumptuous Buffet Lunch and PM Snacks!
Register Now for the FREE Learning Session
Pay only Rs. ₹575 + 15 % Service Tax per seat / Learning Session
(Minimal fee includes Certificate Rental)
Pay on or before September 12, 2016
All learning session fees must be prepaid.
“Share this information and build up

more winners at work!

Please email back reservation form to us at info@egsgroup.in to ensure your seat is reserved. This reservation form, when complete, may also serve as your billing invoice.

Data in this form may be used by Ennate Global Services!  to improve the quality of our learning events and for other purposes.

Do you want HR related articles, latest trends, motivating, inspiring stories, weekly motivational quotes and powerful sales tips? If so, join our e-mailing list so we can keep you in the know and you’ll also find the latest learning events and free seminars of Ennate Global Services. If you no longer wish to receive emails from us, you may manage your subscription below.


Prepaid participants are guaranteed to have seats and
Learning Session materials

  • Please take note that seats for this learning event are limited. On-site payment is highly discouraged. Participants who settled their registration fee prior to the day of the event will be guaranteed to have seats and learning materials.
  • Walk-in participants and those who have reserved seats but will only pay on
    the day of the event shall be on the waiting list. Seats and learning materials shall be subject upon availability.
  • Ennate Global Services reserves the right to refuse participants unfavorable to our organization.
  • We reserve the option to cancel or reschedule a learning event if the minimum number of participants is not met.

Promise of Employment or Employment Contract Disclaimer:

Receipt of this  blog to participate and/or register in any of the learning activities/events organized by Ennate Global Services is only an invitation to the recipient to participate and/or register in the learning activity/event and should not in any way be construed as constituting a promise for employment or a contract of employment of any kind,either express or implied, by Ennate Global Services  or third party clients of Ennate Global Services.


Payment Guidelines:

  • For your convenience, you may deposit your payment at any branch of The Federal Bank Limited



  • Please email your validated deposit slip with your name/company name, contact person and contact numbers.
  • Once we receive your reservation, cancellations made seven (7) days before the learning event will be charged 20% of regular rate as administrative fee.
  • Cancellations made a day before or no-show during the learning event will be charged 50% of regular rate as administrative fee and hotel reservation fee. However substitution may be made at any time before the learning event.
  • In case of Bank transfer, we need the scan copy of bank transfer receipt.
  • In case you are depositing a cheque; kindly send us the scan copy of the cheque and the bank receipt along with the name of the branch in which the cheque has been deposited in or the screen shot of the payment confirmation in case of online bank transfer.
  • You can make the payment online through Debit Card or Credit Card as well.

“We accept all major credit cards.”

We just made attending our learning sessions more convenient for you and your
company. Paying is now faster and easier.. just one swipe away!




+91- 0120-4214442



R E G I S T E R  O N L I N E:


A  Value-Added Feature From EGS!

  • We specialize in customizing our learning workshops exclusively for the needs of your people and organization.
  •  All our learning events workshops may be customized to meet your business goals and delivered on-site for your convenience.
  • Find out how we can assist you in providing customized solutions to your toughest business needs and challenges.

Look for {Er. Karttik Gilani}

Stay Connected
Visit us on Twitter
 TLSSE Workshop Registration:
(Please follow the payment Gateway link to book your confirmation of seat)

it’s simple…

step 1  – Select or Click

step 2  – Choose Reference / Enter your Details

step 3  – Do a Transfer



Book Through Direct Wire Transfer directly in our Current Bank account(Rs. 500/ + 15% Service Tax=Rs. 575/-) through Cash/NEFT/RTGS/IMPS

Send Deposits or EFTs to the following account

           The Federal Bank  Account Details
                    Account Name           Ennate Global Services
              Account Number                 13400200024815
                 Account Type                          Current
                         Bank             Federal Bank Limited
                   Branch address Federal Towers, H-362, Shopping Complex,Sector-22,Noida, Distt. Gautam Budh Nagar
                            State                          Uttar Pradesh
                  MICR Code                          110049006
                     IFSC Code                           FDRL0001340
                     Swift Code                    FDRLINBBIBD
We promise to do our best to justify your trust and confidence in us.