Memorandum of Understanding(MOU) -Micro,Small & Medium Business(es)-Interested Call Centre( Non Voice)



  1. Please Click Here to download  Memorandum of Understanding (MOU) between EGS & Interested Call/Contact Centre’s Managing Director/Partner thumps-up

In case, You would like to share your inputs/suggestions/comments to Add,Edit,Delete or
correct any point or word mentioned either in this Memorandum of Understanding (MOU) or
Request for Information(RFI)

Our Happy Engineers would happy to help you.

Please respond for any queries at
or call us @ +91 0120 4214442

2. Request for Information(RFI) for Contact/Call Centres  thumps-up

click-hereP.S. :

This mandatory document is to be printed & on atleast ₹100/-(Rupees Hundred only)   legal stamp paper with company seal on it, and send back  to us along with  other documents.

click-hereChecklist KYC (Know Your Customer)documents:

Keep Following things ready handy before sending to us–

(i) Identity Proof (PAN Card, Driving License,Aadhar card,  etc.)

(ii) Office address Proof ( Incorporation certificate,DOT License ,Service Tax  Registration,ISO Certificate etc.)

(iii) Call Centre Pictures.(Optional)

(iv) Network Diagram .(Optional)

(v) Name ,Number of Process(es) currently running at your center  &  Currently agent                     working in each process. (Optional).

(vi) Two Passport Size Photographs.

(vii) Payment Transaction reference Number made through Cash , Cheque/NEFT/Direct      Wire transfer/NEFT/RTGS.

(viii) Non Disclosure Agreement (NDA) -Attached herewith((NDA, CONFIDENTIALITY AGREEMENT)

(ix) Your Service Level Agreement (SLA) (If any)

(x) Memorandum of Understanding (MOU) between EGS & Interested Call/Contact Centre.

( xi) EGS-Request for Information

Note: In case, if  there is any your own Service Level Agreement (SLA) of your organization, please sign on  your organization’s letter head with duly authorized signature and company seal  on it.

                please Send above documents Either through :

Option a)

Mail/Courier/ speed post etc. on our official address:

F-71, Sector-11,Noida-201301,

Distt. Gautam Buddha Nagar,(U.P.), India


Option b)

Authorized Signatory  with digital signatures via e-signature(s) through or any other e-signature digital platform at



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Mode of Payments Through  Direct Wire Transfer




Through Direct Wire Transfer

                                  Send Direct Deposits or EFTs to the following account

                       The Federal Bank  Account Details
                    Account Name               Ennate Global Services
              Account Number                 13400200024815
                 Account Type                          Current
                         Bank             Federal Bank Limited
                   Branch address Federal Towers, H-362, Shopping Complex,Sector-22,Noida, Distt. Gautam Budh Nagar
                            State                          Uttar Pradesh
                  MICR Code                          110049006
                     IFSC Code                           FDRL0001340
                     Swift Code                        FDRLINBBIBD


  • In case of Bank transfer, we need the scan copy of bank transfer receipt.
  • In case you are depositing a cheque; kindly send us the scan copy of the cheque and the bank receipt along with the name of the branch in which the cheque has been deposited in or the screen shot of the payment confirmation in case of online bank transfer.
  • You can make the payment online through Debit Card or Credit Card as well.
  • While remitting payments through Directly to our current Bank, Please Add Extra: 15% Service Taxes + 20% advance Booking Amount as per chosen option, as token of acceptance and execution of work for EGS)